Q&A

Delivery

When will I get my order?

Shipping times are specified for each product on the Order page and they are estimated in business days.

Where will my order ship from?

Our partners facilities are located worldwide and the order will be fulfilled according to the customer location.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

Check your shipping confirmation email for any mistakes in the delivery address
Ask in the crew office for your package if the order given when placing the order was the ship´s address.

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at nosta@mylastcontract.com with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Orders

How are your products made?

In order to reduce waste that many times end up in the oceans we dont hold inventories and we produce every product once an order is placed thats why our shipping times may seem bit long; we and the planet appreciate your patience.

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at nosta@mylastcontract.com

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at nosta@mylastcontract.com within 2 weeks' time with photos of the damaged product, your order number, and any other details you may have about your order.

We’ll get back to you with a resolution as soon as possible!

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at nosta@mylastcontract.com

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at nosta@mylastcontract.com with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.

Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at nosta@mylastcontract.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

Return Policy

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice an issue on the products or anything else on the order, please reach us at nosta@mylastcontract.com

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to you (if and as applicable).

We do not refund orders for buyer’s remorse.